Resource library · Assess

The IT Operations Framework — Overview

The five-stage model behind how we assess and improve technology operations.

A practical framework for improving technology operations

Technology operations become difficult to manage when inventory, patching, documentation, and planning happen only after something goes wrong. The IT Operations Framework organizes that work into five practical stages: Assess, Secure, Standardize, Automate, and Optimize.

Start with Assess. You cannot secure or standardize what you have not inventoried. A current view of hardware, software, licenses, dependencies, and ownership gives leadership a clear starting point for reducing risk.